March 14, 2020
Water is a limited resource and it is the responsibility of all ratepayers to maintain their home irrigation systems, watering troughs for livestock, pipes and fixtures to minimize the unintended loss of water. Nevertheless, on rare occasions, unexpected water use can occur through no fault of the ratepayer. This policy provides for a billing adjustment for residential and commercial ratepayers who have experienced a large and unexpected increase in their water consumption due to indoor/outdoor fixture leaks, pipe breaks, or similar occurrences. The billing adjustment is limited to a maximum adjustment of $250 and is calculated based on a quarterly average for that period or on an annual consumption. This adjustment is only available once every five years for the same customer at the same location. Please refer to the full Leak Policy under Rates & Policies.